1. Generalities: By using the services of this website, as well as by making purchases on the HERZ website, it implies acceptance of the terms and conditions herein. Registration as a user on the HERZ portal implies that your data will be part of the HERZ customer database, and the processing of this data will be carried out in accordance with the Privacy Policy, which the user accepts. when creating an account as a customer.

HERZ reserves the right to modify, without prior notice, the presentation and configuration of this website, as well as the items established in this document. Users may access the information contained in this document at any time.

All visits and transactions carried out on this website will be governed by the current legislation of the US LAW. In any case, the acceptance of these terms and conditions will be an essential requirement to make purchases on the HERZ website.

ANY USER WHO DOES NOT ACCEPT THESE TERMS AND CONDITIONS SHOULD AVOID USING THIS WEBSITE.

2. Capacity: The services offered on this website are aimed at people who have the legal capacity to comply with a contract.

By clicking on the "I accept the terms and conditions'' button or on the "Register" button when creating a new account, the user accepts and confirms that they are over 18 years of age and also that all the information provided to HERZ is true. In any case, the user will be responsible for any false or suspicious statement that may cause damage and/or harm to HERZ or to third parties involved in the provision of services by HERZ.

It is mandatory to complete the information required in all the fields of the registration and purchase forms in an exact, precise and truthful manner, while assuming the commitment to keep this information updated.

3. Purchase System: All purchases made through this website will be subject to identity verification, which may take up to 3 business days; verification carried out for the safety of both the client and HERZ.

The shipping time of the products will depend on the payment method chosen and the location where the customer is. This may take between 1 and 8 business days.

No exchange will be made on any product.

When purchases are made by the client on the HERZ website, the client implicitly, freely and voluntarily accepts, making the payment of the obligations acquired on the established dates and authorizes HERZ to send email messages containing related information. with payments and purchases:

• The client accepts the sending of payment confirmations electronically, thus exempting HERZ from making said shipment physically.
• All payment confirmations issued by HERZ comply with the requirements established by the government, so any claim or request must be processed through its assigned commercial executive.
• The client acknowledges and accepts that it is his/her responsibility to have an active email service to receive all the information that will be sent electronically for this purpose.
• For legal purposes, the receipt or reading of the information sent via email will be understood as acceptance and understanding.
  
  

4. Information Privacy: To make use of HERZ services, the user must provide certain personal information. This information is processed and stored on HERZ'S own servers, which have high security standards.

5. Sales and Shipping: HERZ will inform the client in case of not having enough inventory to provide the client with the previously paid products. In this case, the customer will be contacted to exchange the product or a full refund of the money paid will be made, which may take between 7 and 30 business days.

With the other payment methods, the shipment will be made once the payment is confirmed. The confirmation of the payment and therefore the delivery of the products to the shipping company, can take from one (1) to five (5) business days.

6. Completeness of the general conditions: These general conditions and all privacy policies and legal information contained in this document constitute the express and sole relationship between HERZ and the client.